Changing Your Order:
If you made a mistake while placing your order (wrong size, or color) you can contact support to have your order modified, before the order is fulfilled. Shop@SashaGrey.com. If the order is already in the fulfillment stage, it cannot be changed.
Return And Exchange Policy
We want to ensure you're happy with your experience on Shop Sasha Grey. We cannot refund items damaged during the shipping process. In this event, you must file a claim with the carrier.
We do not accept returns and/or refunds, or exchanges. You may exchange your item free of shipping charges, if the item you received is damaged or defective (original shipping costs will not be reimbursed or added to the amount of your exchange). Notice must be given to Us within five (5) days upon receiving shipment, for any issues with the merchandise. Please e-mail us with your order number and photo of proof (firstname.lastname@example.org).
Exchanges are processed upon receipt and inspection of the return. Please note, exchanges may take up to 2 weeks or more to process once the merchandise has been received.
Instructions and Requirements for exchanges:
1. Pack your item(s) in the original shipping box
2. Include your original packing slip, order number, and name, return mailing address, e-mail address and a telephone number that you can be reached at during regular business hours, Pacific Standard Time.
3. We strongly suggest you insure your package for the full value of the merchandise and/or obtain a tracking number, and return it to us using the delivery service of your choice.
4. We are not responsible for lost or damaged exchange packages.
5. We will do our best to notify you via e-mail once your return has been processed.
All items must be returned in a new, unworn, and unwashed condition. All original tags and packaging must still be attached and intact. Exchanges cannot be otherwise processed.